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Forum Areas Guide in English

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Greetings Chasers, I @Yil have translated the topics areas so you guys know where to properly create the topic in the area that you guys need help in, and to provide clear given information so that we [Staff] can help you properly. I also tagged a few Frequently Asked Questions to clear a few things too.


Questions & Concerns Area:

The area of Questions and Concerns is basically for people who have difficulties in understanding certain things and needs a “quick” answer.

Read everything below carefully and come back whenever you are having trouble posting/answering a topic.


  • The Question & Concerns area is for questions based on both the Game and the Forum.

  • Be as clear as possible in the title of the question, the title is the gateway and with it we already know what the question is about. Avoid creating topics with titles like: Help me, Quick question, I'm in trouble and anything in between those examples. Just be clear and specific..

  • Anyone has the right to respond in that area so be polite and helpful.

  • This area contains the Voting System so that the best answers are identified with a Green Check mark.

  • The area of Clarified Questions is intended for questions with good answers. Clarified and invalid topics are there.

RULE for Invalid topic: by organization, topic tag [Invalid] will be placed if it’s within 24 hours after it is closed. The time is given for the author of the topic to be aware of what has occurred.

  • Periodically the area will be revised. Unnecessary questions about out of the season will be disapproved and considered invalid. 

  • Technical Problems or Server Instability will not be dealt in this Topic thread. Avoid flooding topics, and if u need assistance with technical support create a topic by using the area of Access Issues or General Chat.

  • Any discussion that has divergent opinions or answers will be moved to Chat.

For an Example:

Approved topic template:

Title: How do I get Seal Breakers?

Question: Enter here something relating to the title of the question.

Invalid topic template:

Title: What is the next reward system?

Question: Random dog Meme or nothing related to the title.

Well, that's it, guys. I hope this helps and you are free to ask and respond.


General Problems:

This section is intended to all problems involving the game itself (related to your account only), but be aware of the following observations:

  • When creating a topic, please enter your nickname. If your topic doesn't show this data, it will be archived;

  • If you can't access the game, use the Access Issues section;

  • If you'd like to report or know why your account was banned, please use this section;

Some of situations regarding to General Problems:

For Example: Bugged Items, Mission Error Bugs, Not Receiving Complete Seal Breaker Sets, ETC.

Bugged Items: Every once in a while some items in certain accounts bug and it makes it impossible for the players to use or causes them to double up stats.

Mission Error Bugs: Sometimes some players can complete the missions. There are some cases where they do the Quests and display that it counts, but at the end of the mission it still says that it’s incomplete. Resulting in Mission Error Bugs.

Not Receiving SB pieces: There are cases that some players are opening up the SB System and some pieces block them from completing it, or when they complete it and it wont open the pet, some pieces do not show up in the account’s inventory, sometimes the Visual is Equip and Equip is Visual.

Example of a Valid Topic:

Title: Lv 86 Mission Part 3 Is bugged.

Topic: Be specific on what’s going on when you try to complete it.

These cases a Moderators will need details about your case and only GMs, Supervisors, and Admins are capable of modifying or fixing the problem for you. The more specific you are in your topic the faster we can help you get it fixed.


Access Issues Area:

This section is intended exclusively for problems that prevent the player from connecting to the game properly.

Any topic that isn't related to this section's theme will be archived.

This Topic is commonly used for the following issues:

  • Problem Installing the Game.

  • Launcher does not open/Stopped working.

  • Could not download internal configs. Please try again later.

  • Problems relating to Languages

  • Download froze in Launcher/ Slow

  • Problem opening the Settings Gear on Launcher

  • White Screen

  • Problems with Connection

  • Error of dbghelp.dll

  • Etc.

This area of the topic is the most tedious one. It takes trial and error to fix the issue. But there is always an outcome to it. This side of the Forum needs a lot of patience and we’ll assist you through it as detailed as possible. This Forum Topic thread is for those who CANNOT ACCESS THE GAME at all. 


Special Support Area:

This area was created recently to target the best service for those people facing FPS crash problems or relative problems involving Windows 10 and Lv 85+ Quest Bugs. Any issues related to those mentioned above should be created in this area.

  • FPS Issues

  • Windows 10

  • Lv 85+ Quest Bugs

This topic is intended to leave all possible solutions to fix the FPS problem in your Windows 10. Maybe some solutions will help if you have a problem in Windows 8.1, 8 and 7.

  1. Keep your Windows 10 always updated, this may be one of the reasons why your FPS is not Full, at the moment the latest update of Windows 10 is the 1809. To find out if you have any pending updates go to the settings >> Windows Update.

  2. Restart your machine, and as soon as it turns on First Run the Grand Chase History, that can solve your problem with FPS Fall.

  3. If you have a Computer with basic requirements, when opening Grand Chase History close the other programs, such as browsers. Google Chrome consumes a lot this can end up hampering performance in the game.

  4. Test all available Dlls in the Launcher, go testing one by one until you find one that leaves your FPS high, remembering that some may cause White / Black Screen. Just change the Dll that the error will disappear.

  5. Download and Install DirectX 9, after doing so restart your machine, access the game and see if your FPS has improved.

  6. Do the procedure below:

  1. Press Windows Key + R and type msconfig

  2. On the first (General) tab, select Selective Startup and uncheck the Load Startup Items option and apply.

  3. On the third tab (Services), select Hide All Microsoft Services and uncheck what is unnecessary for you.

  4. Restart your computer and try opening the game again.

Currently these are the solutions that can help you solve the problem with FPS, whenever there are new solutions will be added here.

On the Quest Thread: Issues with level 85 to 90 quests must be reported only in this specific forum.


Donations Area:

This part of the Forum is divided in Doubts and Tech Problems.

Doubts would be anything from what is the price range of the bundles, form of payments, how quick does fall into the account, what happens in chargebacks, ETCs.



The currency is in BRL how do we convert?

Answer: Paypal automatically converts it for you and you’ll be aware of what you get throughout the transaction.

Tech Problems would be anything from pending delays, cash did not show up in the account, or bonuses were not added.


I bought cash a few hours ago and it’s still not in my account?

Answer: Most of these situations you have to keep an eye on the “Pending” section of the transaction. Some cards are deducted faster than others and some paypals respond faster than others. In case it takes too long a GM/Sup/Adms will assist you and help you.


Email Change Request Area:

For Email Change to another Email follow this template.

This area is mainly for people who have trouble recovering their lost account, changing password, or changing email information.


It wont let me get my password recovery when I use my Login info.

Answer: Try recovering your password using your email address.

  • "I don’t remember my email address"

  1. Provide in your topic your Login or IGN so the Mods can forward them to the GMs/Supervisors/ADMs.

If we provide you with the Email that is linked with your account it will be displayed like this for privacy purposes:

EX: playergrandch*******@gmail.com

If you cannot remember the email that we displayed... we can not provide any hints or agree/disagree if you start guessing which one it can be.

~Thank You~

  • Love 2

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